Jitsi UI redesing
Enhancing video call software accessibility for non-tech-savvy users
Jitsi is a robust open-source video conferencing platform widely recognized by tech-savvy users. Its ability to be installed on private servers enhances privacy and security, addressing key user concerns such as time limit restrictions and technical performance.
While popular among tech enthusiasts, its complex interface left many hesitant to engage with its features.
The problem
While Jitsi effectively addresses privacy and performance needs and offers a wealth of advanced features, its lack of a user-friendly interface poses a significant barrier for standard users. Research revealed that 40% of user pain points stemmed from the complexity of the user interface, making it difficult for non-technical users to access and utilize the platform effectively.
The solution
The solution involved designing a completely new, user-friendly interface tailored to meet the needs of elderly users, with the premise that “if it works for older adults, it works for everyone.” Drawing inspiration from familiar tangible elements, such as the design of classic tube TVs with intuitive buttons, the redesign aimed to simplify interactions and build user confidence.
Video Summary
Overview
Jitsi, initially developed as a student project in 2003, has evolved into a leading open-source video conferencing tool. Known for its robust features, exceptional security, and the flexibility to be installed on private servers.
Research
We began with in-depth research to understand users, pain points, and refine the value proposition. This ensured the design not only met user needs but also creating a seamless and engaging user experience.
Insights
Our research revealed that 40% of user issues stemmed from interface design, despite Jitsi’s robust features. Users struggled to navigate the platform, particularly the elderly, highlighting the need for a more intuitive and user-friendly interface to make features more accessible.
Layout
We standardized layouts to create consistency, even during view changes focusing on user movement, we minimized disorientation and ensured a smooth navigation experience, critical for non-tech-savvy users.
Aesthetic
We incorporated tangible design elements like 1970s-inspired tube shapes to foster familiarity and reduce digital detachment. This cohesive visual language, combined with refined typography, colors, and components enhanced usability while maintaining a modern, approachable aesthetic.
Movement & A11y
To simplify user interaction and prevent information overload, elements were staggered. Testing with Hi-Fi prototypes confirmed the effectiveness of these updates, enabling users to complete tasks with confidence.
Testing
The redesigned interface significantly improved efficiency and user confidence, replacing hesitation with ease of use. User feedback underscored the success:
• “Clear and straightforward interface.”
• “Fast and user-friendly platform.”
• “Simple and innovative design.”
Conclusion
Redesigning Jitsi’s user interface was crucial in making the platform accessible to a broader audience, regardless of their technical proficiency. By conducting thorough research and usability testing, we identified key pain points and crafted a consistent, user-friendly layout that addressed user needs and enhanced navigation.
By applying thoughtful design principles and incorporating familiar, tangible elements, the redesign resulted in a seamless, approachable experience. Hi-Fi prototype testing validated these improvements, showing faster task completion and increased user confidence.
This project underscores the vital role of UI design in improving accessibility and ensuring that all users, from tech-savvy to non-technical, can fully benefit from a product’s features. It reflects a balance of design innovation and user-centered solutions—skills essential for creating impactful digital experiences.
Jitsi now bridges the gap between technical proficiency and ease of use, standing out as a secure, inclusive, and innovative tool for users of all experience levels.
Did you find this case interesting? I recommend reading the one about Meerkapp to see how we were able to create value without requiring the user to open the app.