Jitsi UI redesing
Enhancing video call software accessibility for non-tech-savvy users
Jitsi is an exceptional suite of Open Source projects that delivers cutting-edge video conferencing capabilities, effectively addressing a wide range of user concerns. While it has gained popularity among tech-savvy users, it remains relatively unknown to the wider audience. Recent research suggests that enhancing the interface design could significantly improve accessibility, thereby expanding the tool's user base and increasing its impact.
The problem
Our research has meticulously classified four primary categories of user-related challenges, with paramount emphasis on security, followed by communication quality, time constraints, and user interface.
Although Jitsi exhibits commendable performance in mitigating these concerns compared to its counterparts, there exists an ongoing opportunity for enhancement.
Hence, the pivotal query that surfaces is as follows: How can we optimize Jitsi’s accessibility for users with limited technical acumen?
The solution
In order to tackle the accessibility challenges encountered by non-technical users of Jitsi, it is imperative to cultivate a straightforward, intuitive, and user-centric interface. It is worth noting that a segment facing significant challenges in navigating such software comprises the elderly. This raises a pertinent inquiry: Can Jitsi be tailored to accommodate this demographic, thereby advancing inclusivity and accessibility?
Overview
The development of Jitsi (formerly known as SIP Communicator) commenced in 2003 as part of a student project by Emil Ivov at the University of Strasbourg.
Today, Jitsi is widely regarded as one of the premier video-calling tools, boasting a range of superior features, exceptional security, and the added benefit of being a free, open-source software.
The ability to install Jitsi on private servers further enhances its security capabilities, making it an attractive option for individuals and organizations alike.
Research
In the initial stages of a UX design project, thorough research is conducted to develop a comprehensive understanding of the user journey, identify pain points, and establish the product’s value proposition.
The aim is to ensure that the product is optimized for market fit and that its design reflects the latest market trends, resulting in an engaging and satisfying user experience.
The ultimate goal is to create a product that effectively meets the needs and expectations of its target audience.
Insights
It was found that 40% of user-reported issues were related to interface design. Addressing these problems is a critical step in optimizing user experience.
Fortunately, the Jitsi community has already addressed and resolved other problems reported by users, such as communication quality, time constraints, and security.
Despite Jitsi offering many features that users desire, it appears that some users are having difficulty finding them within the software. This highlights the importance of having a well-designed and user-friendly interface to help users easily navigate the software.
It was observed that changing views within certain applications, such as Zoom, posed a challenge for some users, particularly the elderly. Therefore, further support and guidance may be necessary to ensure that users can effectively utilize the software.
Layout
After a thorough benchmarking process, a standardized layout was developed for each feature. This layout must remain consistent, even when there are changes in views.
To test the effectiveness of the layout, a basic model was created and evaluated before proceeding with the placement of each component. Consideration was given to how user movements would impact their experience, particularly those who may become disoriented when navigating the software.
Aesthetic
In accordance with the established design principles for this project, the team began implementing key elements such as typography, color schemes, icons, and forms.
In an effort to create a more tangible product and reduce the sense of digital detachment, recognizable forms were incorporated throughout the software, including traditional tube shapes reminiscent of 1970s TV design. These forms were utilized not only in button design, but also throughout the screen interface to create a more cohesive and immersive user experience.
Movement & A11y
To improve the user experience, we staggered the appearance of each element to avoid overwhelming the user. We also implemented a feature allowing users to access the chat and participant board individually.
After testing the Lo-Fi mockup, we advanced to the Hi-Fi stage, where we focused on accessibility and enhancing user interactions. We produced a video showcasing the movements of the first iteration and several images detailing the results of our accessibility testing.
Hi-Fi Prototype
Test participants were instructed to perform a series of tasks, including logging in, viewing participants and chat, sharing their screen, raising their hand, stopping screen sharing, changing to fullscreen mode, adjusting the view mode, hiding the chat and participant windows, and leaving the room.
The time taken by users to perform each task was recorded, and the results indicated a high level of success and efficiency.
Before our redesign, users were hesitant to interact with the Jitsi interface, fearing they might break something. Now, they feel confident and secure, taking actions with ease.
These were some of the user feedback we received:
- “The interface is clear and straightforward, unlike others”
- “The platform is fast and user-friendly”
- “It appears to be simple to use”
- “It has a unique look compared to other platforms I’ve seen. I believe it’s innovative”
Conclusion
In conclusion, the process of designing the user interface for this product was a critical component in making it accessible to a wide range of users, regardless of their experience with digital tools.
Through extensive research and testing, we were able to identify the pain points and value proposition of the product, and develop a layout that was consistent and easy to navigate.
By adhering to design principles and incorporating recognizable forms, we were able to create a tangible and user-friendly experience.
Our Hi-Fi prototype testing revealed positive results, indicating that the design improvements made the product faster and simpler to use.
Overall, this process highlights the importance of UI design in improving accessibility and ensuring that all users can benefit from the features of a product, regardless of their technical knowledge.
Did you find this case interesting? I recommend reading the one about Meerkapp to see how we were able to create value without requiring the user to open the app.